I must say, our comfort with Valley Connector has been surpassed--I now feel connected! My daughter has had great luck each and every time she has used this particular shuttle over the past year and a half. We have even used the service on "non-break" occasions, such as Easter, to get her safely back and forth.
Our last time of putting her on a plane after December break, Erica was to change planes in New York City, connect and be on the 7:30 Valley Connector Shuttle. NYC closed their airport to incoming flights, leaving her somewhat stranded and at the mercy of the airline, due to weather. In order to get her back to school safely, we opted to have her ask to be re-routed on a direct flight to Dulles at an extra cost. We didn't want her spending the night alone in New York City. In doing this, I knew she had no way of getting from Dulles to JMU at 8:30PM on a Sunday night because the last shuttle was to be at 7:30. We have no relatives or friends near JMU or Dulles. Most of her friends do not have cars (and even if they did, it is almost 4 hours in total to "give a friend a ride"). I called William Coffman at Valley Connector. He picked up the call immediately no matter how busy he was and made sure there was going to be a shuttle for Erica even if she arrived at 10:30. He continued to text me until I knew he had my daughter. He did not make her wait another 2 1/2 hours until 10:30 for the last shuttle. He arranged another vehicle to grab a few more students at 8:00.